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SHIPPING
Where do we ship our products?
Our products are available for shipping across Arkansas, so you can enjoy them no matter where you are in the state. If you're within 50 miles of our ranch, we also offer local delivery straight to your door. For a more personal touch, you're always welcome to pick up your order directly from the ranch.
How fast is shipping?
Once your product is ready to ship, you can expect it to arrive swiftly at your doorstep within 2-3 days. We prioritize efficiency and speed in our shipping process to ensure that you receive your order promptly. Rest assured, we work diligently to fulfill your order and deliver it to you in a timely manner, allowing you to enjoy your purchase without unnecessary delay.
How is the product shipped?
We take great care in ensuring the freshness and safety of your meat during transit. Each order is meticulously packaged in a food-safe Styrofoam cooler, specially designed to maintain optimal temperature conditions. To guarantee that your meat arrives in pristine condition, we include dry ice in the cooler, carefully regulating the internal temperature throughout the shipping process. This method not only preserves the quality and freshness of the meat but also ensures that it remains frozen solid until it reaches your doorstep. You can have peace of mind knowing that your order will arrive in perfect condition, ready to be enjoyed.
FAQ
Can I return my product?
Perishable items purchased from Tribe Ranch are non-refundable unless otherwise specified in writing by Tribe Ranch. This policy applies but is not limited to: Meat Subscription Services Custom-made Items Sale Items
What do I do if my items are damaged, missing, or incomplete?
The only exceptions to our No Refund Policy include:
Defective or Damaged Items:
In the case of items that are received defective or damaged, please report this within 48 hours of receiving the item. In such cases, a replacement may be provided at the discretion of Tribe Ranch.
Wrong Item Sent:
If you receive an item different from the one you ordered, please notify our Customer Service within 48 hours for a possible refund or exchange.
Incomplete Service:
If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
How do I initiate a return or exchange?
For any questions or concerns regarding this No Refund Policy, please contact us at:
Email:
contact@triberanch.net
Phone:
501-802-3653
*We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check Tribe Ranch for updates.
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